“App(s)” shall mean applications for mobile and includes Sahahana App and Sahahana Partner Apps for Delivery Partner and Merchant Partner and/or other Devices.
“Device(s)” shall mean a desktop computer, laptop computer, tablet, mobile phone, smart watch or such other electronic equipment.
“Force Majeure Event” shall mean any event that is beyond our reasonable control and shall includes natural calamities like flood, earthquake, or accidents like fire, explosion, or sabbotage, civil commotion, acts of God, strikes or industrial action or any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to your mobile or storage device, crashes, breach of security and encryption.
“Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom these information belong, including, but not limited to, name, address, phone number and email address disclosed by you in relation to the services available on the Platform.
“Sensitive personal data or information” consists of information relating to the following:
- financial information such as bank account or credit card or debit card or other payment
- instrument details;
- physical, physiological and mental health condition;
- sexual orientation;
- medical records and history;
- Biometric information;
any detail relating to the above clauses as provided to body corporate for providing service; and any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
What information do we collect?
We collect personal information from you when you place your orders, using our app or website. We also collect in formation in order to complete our customer survey. Website usage information may also be collected using cookies. Sahahana will collect information that personally identifies you and/or your location, where required (this may include your name, email address, home address, telephone number, geolocation, etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the Website and app and to provide you with offers and information about foodpanda and other services we think you may be interested in. We might collect this personal information through: online food ordering; entry into competitions; subscribing to our newsletter; creating a user account; sending 'contact us' messages or other correspondence through the Website; or through advertising, research and direct marketing. We do not collect sensitive information about you such as financial information, physical, physiological and mental health condition, sexual orientation, medical records and history, biometric information.
Storage and security of your information
Sahahana ensures to deploy all reasonable endeavours in order to protect and maintain the integrity of your personal information. We protect you information against misuse, loss or interference against unauthorized access. Your password, wherever you have used is maintained with us with privacy and secrecy. We do not indulge in sharing your passwords. With the wide use of Internet, Sahahana does not guarantee regarding protecting your personal information. While sharing your personal information, you acknowledge that you disclose your personal information to us at your own risk. Feel free to contact us immediately, if you feel your information being misused through our app or website.
Link to third party apps and websites
The website and the app, may display or send you links and advertisements that contains Third party advertisements to other websites, services or products. You agree and acknowledge that these websites are operated by the third parties and Sahahana is not responsible for any misuse of personal information that is transmitted through these third party websites and apps.
Changes to our privacy policies